IT SUPPORT THAT ACTUALLY RESPONDS WITHIN 10 MINUTES—GUARANTEED
Tired of waiting endlessly while IT issues bring your business to a standstill? At Pronet Technology, we don’t believe in delays—our team responds within 10 minutes, guaranteed.
STRIKE
WHEN DIGITAL DISASTERS STRIKE
When digital disasters strike, our tech cavalry arrives in 10 minutes flat—or you don't pay a penny. That's not a promise; it's our business model.
Our local tech experts respond to your IT issues in as little as 10 minutes—often before your coffee cools.
While not every problem is fixed instantly, our rapid response gets you on the path to resolution fast, just like our SLA promises.
With enterprise-grade cybersecurity guarding your digital perimeter and predictable monthly pricing that won’t give your accountant a shock, we've transformed IT support from your business's biggest headache into its most productive tool.
If you're not satisfied within 60 days of joining us, we'll refund your service fee and help you transition to another provider—no stress, no strings.
97% Customer Satisfaction Rating
PAIN
TIRED OF IT SUPPORT THAT LETS YOU DOWN?
We understand the frustrations of unreliable IT support. When your business depends on technology, slow or unskilled IT help isn’t just annoying—it’s costly and disruptive. Here’s what we often hear from clients before they switch to Pronet Technology:
Endless Waiting
Unresponsive IT support means your business operations grind to a halt while you wait for help. Time is money. Every minute lost to a slow response costs productivity and credibility.
Unqualified Technicians
Inexperienced IT staff who can't solve your problems the first time cost you time and money. You shouldn’t have to follow up five times to fix one issue. Our experts solve the root cause—fast.
Security Vulnerabilities
Without proper cybersecurity, your business is exposed to costly and devastating attacks" Many IT providers fix problems; few prevent them. We secure your systems before threats hit.
BENEFITS
THE PRONET TECHNOLOGY DIFFERENCE
Local Melbourne expertise with enterprise-level solutions at SME prices
When IT is unpredictable, your business suffers. That’s why Pronet Technology delivers fast, secure, and strategic support that goes beyond break-fix. Here’s what sets us apart:
10-Minute Response Guarantee*
We respond in 10 minutes—or your service is free.
Our service level expectations are backed by action. For emergencies and critical issues, our Melbourne-based support team commits to an initial response within 10 minutes and escalation as fast as 30 minutes—because when your systems are down, time is everything. And with an average support line response time of just 3.1 minutes, we’re often even faster than promised.
97% Customer Satisfaction
Resolving root problems—not just symptoms.
With a 97% CSAT rating, our technicians are trained to fix issues right the first time. Pronet go beyond surface-level repairs by uncovering and addressing the root causes, reducing repeat problems and wasted time.
$50,000 Cybersecurity Guarantee*
World-class cyber defense with a local touch.
Cyber threats are relentless—but so are we. Our Cybersafe Standard package includes 24/7 threat monitoring, endpoint encryption, thread containment, managed detection & response, and monthly phishing simulations. And if things ever go wrong? Pronet has got you covered with up to $50,000 in incident remediation hours—as long as you’re on a qualifying plan.
Strategic IT Planning
Smarter IT decisions, guided by experts.
Don’t let your IT budget become guesswork. Through our proprietary Technology Business Review process, we help you create a long-term roadmap that aligns your tech investments with your business growth. No more overspending on technologies and services you don’t need.
Fixed Monthly Fee
Transparent pricing that scales with you.
Predictability is power. With a single flat monthly rate, you get all-inclusive IT support—with zero hidden charges. Plus, your plan scales as your team grows or changes, making budgeting effortless and future-ready.
60-Day Satisfaction Guarantee
Risk-free onboarding that puts your business first.
We’re so confident in the quality of our service that we back it with a 60-day satisfaction guarantee. If you’re not satisfied for any reason within the first two months, we’ll refund your service fee and support your transition to another provider—because real partnerships are built on trust.
REVIEWS
TESTIMONIALS
Ashley Turner, Annex Holdings
Response Time
"Partnering with Pronet has been a game-changer for our operations at Annex Holdings. As a contract packing business relying heavily on reliable IT systems, we needed a partner we could trust—and Pronet delivered. Their proactive monitoring alerts us to issues before they escalate, and their team’s consistency and deep understanding of our systems make support seamless. We've worked with the same technicians for years, which builds trust and efficiency. Pronet isn’t just a service provider—they're a strategic part of our decision-making. I confidently recommend them to any business needing dependable, forward-thinking IT support."
Russell Swan, Saxton Speakers Bureau
Technical Expertise
"Before working with Pronet, we struggled with unstable systems and support that couldn’t keep up with our nationwide operations. From the moment we engaged Pronet, things changed dramatically. They didn’t just fix our long-standing VoIP issues—they transformed how we manage IT across multiple locations and remote staff. What really sets them apart is their consistency, responsiveness, and genuine interest in our success. We've experienced a noticeable uplift in reliability and support, and it’s made a huge difference to how we operate."
Steve Rogers, Rusher Rogers HR Solutions
Cybersecurity Protection
"We’ve partnered with Pronet for over 10 years, and they’ve consistently delivered reliable, hassle-free IT support. At Rusher Rogers HR Solutions, we come to work knowing our systems will just work—no disruptions, no surprises. The Pronet team is professional, responsive, and quick to resolve any issues. Their proactive approach gives us real confidence in our operations. Whenever we plan changes that touch our IT, they’re the first people we call. They truly understand our business needs and are a perfect fit for a company of our size. I’d gladly recommend them to any similar business."
Patrick Chaperon, Victoria Lub Pty Ltd
Strategic IT Planning
"Pronet made an immediate impact on how we manage IT at Victoria Lub. From the outset, they took a hands-on approach—clearly identifying critical areas for improvement and making sure we understood the priorities. What really impressed me was their responsiveness. No matter how I reach out—phone or email—I always get a quick and helpful response. The support has been seamless, and working with Nick has been a real pleasure. He’s professional, reliable, and easy to work with. So far, everything has run smoothly, and I’m more than confident recommending Pronet to other businesses."
PRONET
WHY MELBOURNE SMEs CHOOSE PRONET TECHNOLOGY
Smart IT support, right in your backyard.
Melbourne businesses deserve more than a cookie-cutter IT service. At Pronet Technology, we don’t outsource your problems—we solve them with a local, expert team that understands the unique needs of growing Australian companies.
While others make vague promises, we deliver measurable results. Here’s why so many Melbourne SMEs trust us to manage and secure their technology:
1
Local Melbourne Technicians
Our team lives, works, and plays in Melbourne. That means no confusing handovers, no explaining things twice, and no waiting for help from another time zone. Pronet get your business get things done fast.
2
Enterprise-Grade Cybersecurity at SME Prices
You shouldn’t have to break the bank to stay protected. Our Cybersafe solutions provide 24/7 threat detection, threat containment, threat hunting, endpoint protection, and ransomware defense, backed by up to $50,000 in incident remediation—all tailored for small and mid-sized businesses.
3
Transparent, Fixed Monthly Fee
Forget surprise bills. Our all-inclusive pricing means you’ll always know what you’re paying and what you’re getting. Need to scale up or down? No problem—Pronet is here to flex with your team.
4
Strategic IT Roadmapping
Technology shouldn’t just support your business—it should help it grow. Through our Technology Business Review, we work with you to develop an IT roadmap that aligns with your long-term goals and maximizes ROI.
5
10-Minute Response Guarantee from Top-Rated Technicians
Your time is valuable. Our support team responds within 10 minutes for urgent issues—and with a 97% customer satisfaction score, you can trust us to resolve problems quickly, professionally, and completely.
YOUR IT CHALLENGES, SOLVED
CHALLENGES
Your Challenge
The Pronet Solution
❗Slow response times from IT support
⏱️ 10-minute response guarantee
🧑🔧 Inexperienced technicians
👨🏫 Highly-trained staff with 97% satisfaction rating
🔐 Cybersecurity vulnerabilities
🛡️ Enterprise-level protection with $50,000 guarantee
💸 Unpredictable IT costs
💼 Fixed monthly fee with scalable services
❓ Poor strategic planning
📊 Proprietary Technology Business Review process
ANALYSIS
NOT READY TO SWITCH? KNOW WHERE YOU STAND
Get a complimentary IT Security Risk Analysis to understand your current vulnerabilities.
ABOUT US
ABOUT PRONET TECHNOLOGY
Relentlessly Supporting Melbourne Businesses Since 1998
At Pronet Technology, we don’t just fix IT problems—we fuel business growth. Since 1998, we’ve been helping small and medium-sized businesses across Melbourne harness the power of technology to thrive, compete, and innovate.
What started as a bold idea in a small office has grown into one of Melbourne’s most trusted IT service providers. From rapid-response support to enterprise-grade cybersecurity and strategic technology planning, we go beyond break-fix solutions to become a true partner in your success.
But what really sets us apart? Relentlessness. We’re relentless in solving problems. In protecting your data. In ensuring your systems just work when Monday morning rolls around. And if something changes—your business, your team, or your goals—we’re right there adapting with you.
OVER TWO DECADES ON, OUR MISSION REMAINS THE SAME:
To relentlessly help others and make a difference through technology—each and every day.
Over 20 years of SME IT excellence
Melbourne-based technicians who get your business
97% customer satisfaction and rising
Trusted by businesses across finance, engineering, manufacturing, supply chain, non-profit, and more
Whether you're switching IT providers, scaling up, or just tired of unresponsive tech support, Pronet is with you—every step of the way.
Welcome to Pronet Technology. The IT partner that never quits.
FAQS
FREQUENTLY ASKED QUESTIONS
Have questions? You're not alone. Here’s what Melbourne businesses often ask us before making the switch to Pronet Technology:
Our Managed IT Services are purpose-built for SMEs that depend on fast, reliable technology. We cover everything from helpdesk, onsite support, device monitoring, infrastructure management, patch management to cybersecurity oversight, backups, and strategic IT guidance. Think of us as your full-service IT department—plus a CIO—without the cost, complexity, or overhead.
Yes—while our core support is extensive, the following services are billed separately:
- New workstation setup (desktop/laptop configuration)
- Project work (e.g., server replacement or cloud migration)
- Third-party subscriptions and licensing
- VoIP services
- Extended-hours support (available on request)
Our pricing is flexible and scales to fit your business size and needs. Packages start from $95 to $235 per user per month, depending on coverage and service level.
- Business Hours: 8:45 AM – 5:30 PM (Mon–Fri)
- Extended Support Hours: 6:45 AM – 8:45 AM, and 5:30 PM – 10:30 PM (Mon–Fri)
- Weekends/Public Holidays: 7:00 AM – 10:00 PM
Absolutely. We were early adopters of cloud technology and have deep experience with Microsoft 365, Azure, and other cloud platforms. From licensing to security, we’ve got your cloud covered.
Proactive support is built into our DNA. Here’s how we stay one step ahead:
- 24/7 monitoring of all devices and infrastructure
- Early alerts for hardware degradation and performance issues
- Escalation workflows for unresolved tickets
- Managed antivirus, firewalls, and patch deployment across 3 phases
- Daily backup validation + monthly restore tests
- Regular Technology Business Reviews (TBRs) for strategic IT alignment
- Root-cause analysis to stop recurring issues before they disrupt your day
Our Basic Security is included in all Managed IT plans. But for robust protection, our Cybersafe Package delivers enterprise-grade tools to combat ransomware, phishing, and evolving cyber threats. It includes:
- Managed detection & response
- 24/7 threat monitoring by SOC specialists
- Threat containment
- Endpoint protection
- Threat hunting
- Managed firewalls
- Application allowlisting
- Protection for your M365
- Rotational passwords
- Privilege access by approval
- Simulated phishing training
- Essential 8 Compliance
- $50,000 in incident remediation coverage
Depending on complexity and team size, most businesses with under 25 staff are fully onboarded within 1 week. Larger environments may take up to a month—but we’ll guide you every step of the way.
Yes. We specialise in supporting Melbourne-based SMEs with 15–100 staff across professional industries like finance, engineering, manufacturing, supply chain, non-profit, and many more. Our breadth gives us the flexibility to deliver industry-smart solutions—without the red tape.
Not with us. We follow a documented, low-risk transition process that coordinates directly with your outgoing provider to ensure zero downtime and no surprises.
We offer a 60-Day Satisfaction Guarantee to give you total peace of mind when switching to Pronet Technology. If you're not satisfied with our service within the first 60 days of signing up, we’ll:
- Refund your service fee in full, no questions asked.
- Support your transition to another provider, ensuring a smooth and disruption-free handover.
We stand by our quality of service and believe that strong partnerships start with trust—and zero risk. This guarantee applies to all new Managed IT Service agreements and is detailed in our Guarantee Terms & Conditions.
READY FOR RESPONSIVE, EXPERT IT SUPPORT?
Your business deserves better technology management
60-Day Satisfaction Guarantee: If we’re not the right fit, we’ll refund your service fee and help you find someone who is
No obligation. No pressure. Just straightforward IT advice.
For over 20 years, Pronet has been the trusted IT partner for small and medium-sized businesses across Melbourne. From enterprise-grade cybersecurity to responsive managed IT support, we deliver technology solutions that help businesses grow, adapt, and stay protected—every step of the way.
OUR SERVICES
CONTACT US
30 Miles Street, Mulgrave VIC 3170
03 9069 2188
QUICK LINKS
CERTIFICATIONS & AWARDS
Service Area: Melbourne Metro & Australia-wide
Microsoft Certified: MCSE, Fundamentals, Azure, Security, and Teams Voice
Sophos Certified: Engineer and Architect
CISCO CCNA
MCITP
Veeam Partner
IBM Partner
Yealink Partner
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